Buying goods on the Aliexpress website has long been a part of the everyday life of many people. In the Chinese online store you can find almost everything: from a small hair clip to pieces of furniture. Placing and paying for an order is easy. All processes are simple and clear even for those who use this service for the first time.
Most often, buyers complain about the delivery time. Parcels from China can be on the way for several months, and sometimes they are completely lost. In such cases, the site moderators provide buyers with the opportunity to open a dispute and return part or all of the money. But sometimes users complain that they cannot open a dispute on Aliexpress. Do not panic, most often the cause is technical problems. But sometimes the fault lies with the buyer.
"I can't open a dispute on Aliexpress. When is the buyer to blame?
When a delivered product is of poor quality, does not match the description, or does not reach its destination at all, the buyerthere is only one way to return the money: open a dispute. But some users have problems at this stage: they cannot open a dispute on Aliexpress. Before blaming the technical support of the site, you need to make sure that the mistake was not made by the buyer.
The user cannot open a dispute on Aliexpress if:
- More than fifteen days have passed since the deadline for delivery of the goods, and the buyer did not extend it in time. In this case, the transaction is automatically closed.
- While viewing the details of the order, the buyer accidentally confirmed receipt of the package. The transaction is also closed, and it is impossible to open a dispute.
- The buyer will not be able to continue the dispute if the seller's terms were accidentally accepted.
In such cases, users can only leave negative feedback to the seller in order to warn other buyers.
How to open a dispute on Aliexpress? Error System is busy, try again late
Many users complain that after submitting an application to open a dispute, the site displays a message about the “busy” system. How to open a dispute on Aliexpress in this case?
There are several ways to solve the problem:
- Wait while the system is working.
- Ask for help from technical support operators.
Before contacting technical support, the user needs to prepare for the dialogue. The buyer must take screenshots of each stepcreate an application for opening a dispute and save the images in a separate folder. There must be a screenshot of the error.
Communication with the technical support operator
It is believed that online support is available in Russian, but communication with operators will only take place in English. Therefore, you can open the tab with "Google Translate" in advance.
There are several difficulties in communicating with operators:
- The service is not 24/7, so there may be delays in response.
- Timeout is three minutes. Thus, if the delay between messages is more than three minutes, the user will be kicked out of the chat.
Although the operators answer in a foreign language, their remarks are simple and understandable. Buyers should format response messages in the same form: short and simple messages. Most often, after contacting technical support, the problem is solved within an hour.
Main mistakes when creating an application for opening a dispute
When the parcel was lost on the way or the goods turned out to be of poor quality, there is no need to think about whether it is possible to open a dispute on Aliexpress. Not possible, but necessary. But sometimes, when placing an order, buyers make small mistakes that prevent them from completing the process. Below are the most common ones:
- Russian characters are missing in the message window. The allowed language is English.
- Don't copy the text from the translator,it is better to retype it manually.
- A period is recommended at the end of a text message.
- Depending on the reason for which the dispute was opened, the user must add a photo or video confirmation to the message.
- You need to carefully review the allowed formats for photo and video attachments, as well as their maximum size.
- If the buyer wants to return only part of the money, then the fractional part of the amount is indicated after the dot. For example, $5.30.
- The user needs to allow the site to show pop-ups.
Carefully reading the instructions will help you quickly apply for a refund for defective or undelivered goods.
